IT Management & Support
Your company’s IT systems directly determine you and your staff’s ability to perform day to day tasks as well as prepare for future growth plans. We can manage, maintain, monitor, and provide ongoing support for your staff and systems to reduce costs and stay up to date with the latest technologies.
- Managed IT Support Services
- On-site and Remote Support
- Flexible Services Contracts
Contact Us
Contact us to setup an appointment to discuss your IT Management and Support requirements.
IT Support
Do you or your staff spend hours setting up computers, installing printers, dealing with software errors that stop you from accessing important documents or the simplest tasks like sending emails? We handle all aspects of business IT including network uptime monitoring, installation and maintenance of company-specific applications as well as the supply of networking and workstation hardware.
Focus on building your business.
- Delegate all non-core IT related tasks
- Proactively manage IT requirements
- Scale without the need to employ anyone
Managed IT Support Services
We offer a range of services that can include everything from outsourced help desk management, installing and configuring client computers, to the diagnostics of hardware and software, and resolving ad-hoc technical challenges that arise.
Remote IT Support
Our remote IT support hub based in Edenvale on Johannesburg’s East Rand takes care of most day-to-day IT support queries, delivering an efficient service via telephone, email and desktop based remote support.
On-site IT Support
Although our primary focus is on preventative management and maintenance to reduce the risk of IT support issues arising, we have a team of technical specialists who provide friendly and dedicated on-site support to companies of all sizes across Southern Africa.
Flexible Services Contracts
The Oryx IT Solutions Flexible Managed Services Contract allows us to manage your IT systems more efficiently and combine different services in a simple, cost effective solution tailored to your requirements.
IT Systems Management
Effectively managing IT systems is critical to the success of any business, regardless of size. Systems management refers to the centralised management of your company Information Technology. We help you manage and monitor your IT systems to reduce costs, increase efficiency and stay up to date with the latest technologies.
- Inventory management
- IT Security
- Storage and capacity
- Network monitoring
- Server management
- Data centre management
- Third-party cloud services
- Software and licensing
We can forecast and produce procurement strategies for IT assets as well as plan and implement upgrade procedures for software and hardware across your company.
Our technical team oversee implementation and on-boarding of new software and hardware solutions. We can also manage contracts and licensing for IT assets.
We collaborate with third party suppliers as well as internal stakeholders providing technical support and feedback for hardware and software provision, troubleshooting, updates and improvements.
We can assist you with asset management policies, procedures and processes. This Includes identification and location of assets, managing asset lifecycles and improving quality controls.
Email Management
Email communication is mission critical.
Selecting fit-for-purpose software and infrastructure to manage emails ensures the efficient flow of information in a company. This may not seem that important to smaller companies but setting up for success in the early stages of startup will create a strong IT foundation to build on. For larger organisations, email management is non-negotiable.
Mail Server Setup
We pride ourselves in our service delivery ensuring effective communication on every project, support ticket and order.
Migrating From an Old Solution
We can migrate any mail server to our preferred Microsoft Office 365 solution.
Are you moving to a remote work setup with your staff?
Contact us today so that we can meet to discuss helping you transition to a hybrid remote first work environment.
Our Services
Choose from of our comprehensive range of services through the complete IT lifecycle.
Buying a computer or setting up a network of computers may seem simple on the surface, but this can become a costly exercise without expert advice.
System and application software to help you communicate and conduct business effectively. We have partnered with the world’s leading software providers to offer a full stack of services to compliment your business.
We offer IT Networking solutions that cater for businesses of any size and offer a comprehensive turnkey solution that will help you reduce your IT costs and increase business efficiency.
We can provide you with strategies and the tools to maximise efficiency and productivity so your business can thrive, even in uncertain times.
Our cloud based solutions provide the highest level of data security. This is achieved through comprehensive security policies, a culture of security, and cloud security solutions from our hosted and cloud solution partners.
Each business is unique. Your company IT Security infrastructure includes not only technology, but also the strategy, plans, staff, service providers, and training required to secure your information systems.
Our technical team will provide you with a full proposal that outlines the current state of your IT infrastructure and setup. We then propose options to optimise your current setup or recommendations for a new setup.
TechTalk
Oryx IT Solutions news, industry innovations and the latest IT trends shaping the world.
